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Sirian Star Enterprises Pty Ltd is seeking an experienced, organised and compassionate Participant Services Coordinator / Support Worker to join our team.This is a diverse role combining participant coordination, service delivery, compliance support and direct disability support. The successful candidate will play an important part in ensuring participants receive safe, responsive and person-centred services while also providing hands-on support where required.The role includes coordinating participant services, maintaining strong relationships with participants, families and professional stakeholders, monitoring funding and service delivery, maintaining high-quality documentation, and supporting quality and compliance across Sirian Star.As part of the role, you will also provide direct support to participants in their homes and communities, including assistance with daily living, social and community participation, skill development and other supports aligned with individual goals and service agreements.At Sirian Star, we value strong relationships, practical problem-solving, accountability and genuine follow-through. We are looking for someone who is comfortable working independently, can adapt to changing participant needs and is equally confident behind a computer, communicating with stakeholders or working directly alongside participants.

• Act as a key point of contact for participants, families, carers and relevant stakeholders.
• Build and maintain positive and professional relationships with participants and their support networks.
• Liaise with Support Coordinators, Behaviour Support Practitioners, allied health professionals, plan managers and other external providers.
• Coordinate participant onboarding, service commencement, service agreements, reviews and changes to supports.
• Respond to participant and family enquiries, concerns and service matters and ensure agreed actions are followed through.
• Assist with participant scheduling, service coordination and continuity of supports.
• Monitor service delivery against participant goals, service agreements, funding arrangements and approved supports.
• Monitor funding utilisation, plan expiry dates and emerging funding pressures or service gaps.
• Identify potential under-utilisation, over-utilisation or sustainability concerns and escalate appropriately.
• Support the development and maintenance of participant support plans, risk assessments, service agreements and associated documentation.
• Maintain accurate and timely participant records within relevant client management systems.
• Support effective communication between participants, support workers, management and external stakeholders.

• Provide person-centred support to participants in accordance with individual goals, support plans and preferences.
• Assist participants with daily living activities while promoting independence, choice and control.
• Support participants to access the community, attend appointments, participate in recreational activities and maintain social connections.
• Assist participants to develop independent living, communication, social and community participation skills.
• Provide transport and community access support where required.
• Support participants with household activities, meal preparation, shopping and routine daily tasks where included within their support arrangements.
• Provide emotional reassurance and practical support while maintaining appropriate professional boundaries.
• Work respectfully with participants who may have complex disability, psychosocial disability or higher support needs.
• Follow Behaviour Support Plans, risk management strategies and individual support instructions where applicable.
• Observe and report changes in participant wellbeing, behaviour, circumstances or support needs.
• Complete clear, accurate and professional progress notes and shift documentation following each support.
• Report incidents, hazards, safeguarding concerns and changes in risk in accordance with Sirian Star procedures.
• Maintain participant dignity, privacy, confidentiality and personal choice at all times.
• Support positive risk-taking and participant independence while working within agreed risk-management frameworks.

• Support compliance with the NDIS Practice Standards, NDIS Code of Conduct and Sirian Star policies and procedures.
• Identify participant-level quality, safeguarding, documentation or compliance concerns and coordinate appropriate follow-up.
• Assist with incident, complaint and feedback processes where required.
• Contribute to internal audits, file reviews, corrective actions and continuous improvement activities.
• Ensure participant documentation remains current, complete and reflective of current support arrangements.
• Follow organisational work health and safety, privacy, confidentiality and infection-control requirements.
• Work collaboratively with management, administration and frontline staff to promote consistent and high-quality service delivery.

We are looking for someone who combines strong organisational skills with a genuine ability to connect with people.Ideally, you will have:

• Approximately 2–4+ years' experience within the NDIS, disability or community services sector.
• Experience providing direct disability support in participants' homes and communities.
• Experience within provider-based service delivery, participant coordination or rostering highly regarded.
• Experience supporting participants with complex disability, psychosocial disability or higher support needs highly regarded.
• Strong understanding of NDIS supports, participant funding and person-centred service delivery.
• Working knowledge of the NDIS Practice Standards, NDIS Code of Conduct, incident management, complaints, safeguarding and quality requirements.
• Confidence liaising with participants, families, Support Coordinators and multidisciplinary stakeholders.
• Strong written communication, progress-note and documentation skills.
• Excellent organisation and the ability to manage multiple participant matters and competing priorities.
• Confidence identifying problems, taking initiative and following matters through to resolution.
• Confidence using client management, rostering and electronic record systems.
• Experience with quality reviews, audits, corrective actions or continuous improvement will be highly regarded.
• A reliable, flexible and collaborative approach.
• The ability to maintain professional boundaries while building positive and trusting relationships with participants.

Relevant disability, community services, mental health, individual support or allied health qualifications will be highly regarded.Applicants will also be required to hold or obtain relevant worker screening, police checks, First Aid/CPR and any other mandatory requirements applicable to the role.

Sirian Star is committed to providing respectful, responsive and person-centred services while creating a workplace where our staff also feel supported.Our team has access to an Employee Assistance Program through Wisdom Wellbeing, providing confidential support for personal and professional challenges.The EAP includes:

• Unlimited access to a confidential 24/7/365 telephone support service
• Up to six confidential video or counselling sessions
• Support for personal, family, wellbeing and workplace concerns
• Confidential assistance independent of Sirian Star management

We recognise that disability support can be both rewarding and demanding, and we believe the people supporting our participants should also have access to meaningful wellbeing support when they need it.At Sirian Star, we value compassion, accountability, collaboration, integrity and individuality. We are looking for someone who shares those values and understands that great disability support is not simply about completing tasks — it is about supporting people to build independence, maintain meaningful relationships and live life in the way that matters to them.Email resume to hq@sirianstar.com.au